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Privacy policy

Credisava (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website and financial services.

1. Information We Collect

  • Personal Information: Full name, date of birth, phone number, email, residential address, government-issued ID (driver’s license, passport, etc.).

  • Financial Information: Bank account or payment card details, transaction history, credit information.

  • Technical Information: IP address, device identifiers, browser type, cookies, and usage logs.

  • Verification Data: Identity documents, proof of address, and other information for anti-money laundering (AML) and Know Your Customer (KYC) compliance.

2. How We Use Your Information

We use your information to:

  • Deliver and improve our financial services.

  • Verify identity and comply with AML/KYC regulations.

  • Process transactions, savings, withdrawals, and loan requests.

  • Communicate with you regarding your account, services, or promotions.

  • Detect and prevent fraud, security breaches, or illegal activities.

  • Comply with U.S. and Canadian legal and regulatory obligations.

3. Sharing of Information

We may share your information with:

  • Payment processors and financial institutions.

  • Credit bureaus and identity verification services.

  • Regulators, courts, or law enforcement agencies when legally required.

  • Service providers who support our operations under confidentiality agreements.

We will not sell your personal information to third parties.

4. Data Security

We implement encryption, access controls, and secure hosting to protect your data. However, no system is completely secure, and you use our services at your own risk.

5. Data Retention

We retain data as long as necessary to comply with laws, resolve disputes, and provide services. After that, we securely delete or anonymize it.

6. Your Rights

Depending on where you live, you may have rights under privacy laws (such as CCPA in California or PIPEDA in Canada), including:

  • Accessing your personal information.

  • Requesting correction or deletion.

  • Opting out of certain data sharing.

  • Withdrawing consent to marketing communications.

To exercise these rights, contact us at support@credisava.com.

7. Cookies

We use cookies to improve functionality, personalize experiences, and analyze traffic. You can manage cookies through your browser settings.

8. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

9. Contact Us

📧 Email: help@credisava.com
🌍 Website: www.credisava.com

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